Appointments

The way we schedule appointments at Computer-Me-Tutor is on a first come first serve basis. Appointments are setup in advance on the first available service day, excluding holidays and Sundays. We schedule 3 to 5 appointments a day depending on the extent and nature of the service call. If you have a serious problem with your computer or think you may have a major computer problem then please call us immediately to setup an appointment as soon as possible rather than e-mail us. E-mail's are checked at the end of the day and will not be addressed to the following next business day. Please don't wait until the last minute to call us and expect us to drop what we are doing to out that day. These requests are nearly impossible to do and we will ask you to make an appointment at the next available opening in our busy schedule.

Since last minute appointments are very hard to come by unless there is a cancellation or we feel that we might be able to squeeze you into our schedule for that day. Under no circumstances can we make a promise to you to show up for that appointment in case there is unknown computer problems that can take longer from a previously scheduled appointment. If for some reason you can't wait until an available opening and you need us to come out that day, then additional charges will apply if we have to inconvenience another previously scheduled customer.

Computer-Me-Tutor supports many local businesses in our area and some of these business clients have service contracts with us. In certain rare situations they may have an emergency arise where our immediate services are required by a legal binding service contract. We apologize for any inconvenience that this may cause to your scheduled appointment, but these business clients pay for this type of emergency in advance. We will do everything possible to keep the delay down to a reasonable amount of time but these type of emergencies could be caused from system crashes or virus attacks. In rare circumstances your appointment may need to be rescheduled, the majority of our customers are very understanding and accommodating to these type of computer problems that can arise without notice.

When making your appointment please give us a full description to the best of your knowledge on what your problem is and what you want accomplished during your appointment. This way we can plan for extra time when planning our daily schedule of service calls. Due to the nature of computers, some problems take longer than others to fix. So if we see we are close to being late for your appointment, then we will give the customer a courtesy call to let you know we are running a little behind in our schedule. Although no one can tell how long each appointment will take, we will do everything possible to be on time with your appointment. We thank you for your patience and understanding as we care about being on time with your appointment so this doesn't affect your daily routine.